Chatbot Research and Design
| Author | : Asbjørn Følstad |
| Publisher | : Springer Nature |
| Total Pages | : 226 |
| Release | : 2021-02-02 |
| ISBN-10 | : 9783030682880 |
| ISBN-13 | : 3030682889 |
| Rating | : 4/5 (80 Downloads) |
Download or read book Chatbot Research and Design written by Asbjørn Følstad and published by Springer Nature. This book was released on 2021-02-02 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
