Communication and Management Skills for the Pharmacy Technician

Download or read book Communication and Management Skills for the Pharmacy Technician written by Jody Jacobson Wedret and published by American Pharmacists Association (APhA). This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients' health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication and amp; Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that ari