Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succee

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-b

“Hampshire's book is aimed at the lay reader and its pages are peppered with practical advice and illustrative case studies” – Irish Times Business leader

This new book provides an in-depth and integrated analysis of value production in the financial services industry. Based on modern financial economic theory and

Transform your financial organisation’s formula for value creation with this insightful and strategic approach In Transforming Financial Institutions through