Customer Service Over the Phone
| Author | : Stephen Coscia |
| Publisher | : CRC Press |
| Total Pages | : 143 |
| Release | : 1999-01-11 |
| ISBN-10 | : 9781482280661 |
| ISBN-13 | : 1482280663 |
| Rating | : 4/5 (61 Downloads) |
Book Synopsis Customer Service Over the Phone by : Stephen Coscia
Download or read book Customer Service Over the Phone written by Stephen Coscia and published by CRC Press. This book was released on 1999-01-11 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect
