Designing the Best Call Center for Your Business, 2nd Edition
| Author | : Brendan B. Read |
| Publisher | : CRC Press |
| Total Pages | : 300 |
| Release | : 2005-01-02 |
| ISBN-10 | : 1578203139 |
| ISBN-13 | : 9781578203130 |
| Rating | : 4/5 (39 Downloads) |
Book Synopsis Designing the Best Call Center for Your Business, 2nd Edition by : Brendan B. Read
Download or read book Designing the Best Call Center for Your Business, 2nd Edition written by Brendan B. Read and published by CRC Press. This book was released on 2005-01-02 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
