Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various wel

This book is a guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped t

In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government insti

This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented exa

Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both