Draft Consumer Rights Bill

Download or read book Draft Consumer Rights Bill written by Great Britain. Parliament and published by Stationery Office/Tso. This book was released on 2013-06-01 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measures to enhance consumer rights and make them easier to understand, which will also boost the economy by £4 billion over the next decade, are outlined in this draft Consumer Rights Bill. The proposals streamline overlapping and complicated areas from eight pieces of legislation into one consumer Bill. They also introduce new rights for consumers and businesses. Currently consumers spend more than 59 million hours a year dealing with goods and services problems. The Bill provides clarity in areas such as digital content, services and goods. Under the draft Bill consumers will have the right to: get some money back after one failed repair of faulty goods (or one faulty replacement); demand that substandard services are redone or failing that get a price reduction; get a repair or a replacement of faulty digital content such as film and music downloads, online games and e-books. The draft Bill also proposes a set 30 day time period for when consumers can return faulty goods and get a full refund. New measures in the draft Bill that will benefit businesses include: a new requirement for enforcers such as Trading Standards Officers to give reasonable notice to businesses when carrying out routine inspections, reducing costs to business; faster and lower cost remedies for businesses who have been disadvantaged from breaches in competition law; a reduction in on going training costs - businesses will spend less time understanding their obligations or considering different scenarios when training staff.