Strong communication skills are arguably the most important attribute a manager can possess. Many managers believe they have already mastered the four basic com

With a focus on outcomes-based education, this business communication manual caters to the needs of students of business communication at universities, techniko

Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reali

Conflict can appear with varying degrees of intensity or hostility, but if ignored or managed ineffectively, it can slow or jeopardize an institution's success.