Emergency Dispatching

Download or read book Emergency Dispatching written by Susi B. Steele and published by Prentice Hall. This book was released on 1992 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical new book on emergency dispatching goes beyond the theory of priorities dispatch' and addresses the roles and needs of live communicators and managers, with an emphasis on the human element in EMS dispatching. Features include coverage of quality assurance and systems status management, step-by-step instruction on how to build and maintain an entire EMS system, guidelines for hiring, training, retraining and evaluating employees in an emergency communications centre and sample conversations illustrating how to utilise voice control and calming techniques.