Based on original empirical research and narratives from qualified nurses, this book introduces the concept of emotional labour and its historical and political

This stimulating and original study is written for nurses, midwives, health visitors and others, such as teachers, social workers and managers engaged in 'carin

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional lab

An engaging study of the dilemmas faced by American nursing, which examines the ideology, practice, and efforts at reform of both trained and untrained nurses i