Engaging Public Sector Clients

Engaging Public Sector Clients
Author :
Publisher : Springer
Total Pages : 275
Release :
ISBN-10 : 9780230235816
ISBN-13 : 0230235816
Rating : 4/5 (16 Downloads)
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Book Synopsis Engaging Public Sector Clients by : John Alford

Download or read book Engaging Public Sector Clients written by John Alford and published by Springer. This book was released on 2009-04-08 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.


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