Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relatio

This book is an accessible guide to the latest thinking on effective library impact evaluation for anyone who wants to gauge the impact of their services or pro

Planning and assessment are both crucial elements of a public library that functions efficiently and flexibly. So why are they often treated as separate process

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate libra