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With patient experience at the forefront of health care, effective communication of health messages is critical to quality care. This book offers proven strateg

To maintain their own health and the health of their families and communities, consumers rely heavily on the health information that is available to them. This

Health literacy-the ability for individuals to obtain, process, and understand basic health information and services to facilitate appropriate health decisions-

"Dr. Parnell has captured the essence of health literacy and cultural competence, not only for nurses, but also applicable to all care providers and community w