The managerial practices that successfully drove industry for decades have become insufficient to support the rapidly changing business landscape. Companies aro

High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process

In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In

"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling

This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the mo