Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book fo

Instant Messaging Abbreviations, Texting and Emoticons are all used much more in today's communication. This allows for quick contact with shortened words with

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic referenc

Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's t

Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Rona