A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and s

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you

This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measuremen

As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: c

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de