"Kirk Zylstra's focus on the customer is a fresh approach to lean. Companies that can bear the burden of variability will develop a strategic advantage in today

Best practices for implementing Lean techniques in retail and wholesale “Essential reading for those who want to learn how Lean provides a competitive edge in

"The documented benchmarks for success and the many examples help explicate the complexities for the reader. The book is organized and written so that it will b

This is a complete and easy-to-understand approach to successfully implementing Lean principles. The text also provides a wide range of tools, techniques, and e