"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s ec

Today's economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselv

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus

Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the