Matchmaking to Optimize Call Center Sales Performance
| Author | : Forte Consultancy Group |
| Publisher | : Forte Consultancy |
| Total Pages | : 4 |
| Release | : |
| ISBN-10 | : |
| ISBN-13 | : |
| Rating | : 4/5 ( Downloads) |
Book Synopsis Matchmaking to Optimize Call Center Sales Performance by : Forte Consultancy Group
Download or read book Matchmaking to Optimize Call Center Sales Performance written by Forte Consultancy Group and published by Forte Consultancy. This book was released on with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most analytical models developed for customer acquisition, retention or growth do not take into account that it is the human that does the marketing, and miss a great opportunity to boost return on investment. Every call center agent and sales representative is different, as is every customer and without a good matchmaking between them; it is not possible to maximize the conversion rates.
