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Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (I
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Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94
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Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management appro
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BiSL®, Business Information Services Library, is the framework for business information management. Since the introduction of BiSL, the model has become the st
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Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend.
