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Service Breakthroughs
Language: en
Pages: 307
Authors: James L. Heskett
Categories: Business & Economics
Type: BOOK - Published: 1990-09-17 - Publisher: Simon and Schuster

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What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective indus
What Great Service Leaders Know and Do
Language: en
Pages: 324
Authors: James L. Heskett
Categories: Business & Economics
Type: BOOK - Published: 2015-09-01 - Publisher: Berrett-Koehler Publishers

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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas agai
Service Breakthroughs
Language: en
Pages: 328
Authors: James L. Heskett
Categories: Business & Economics
Type: BOOK - Published: 1990 - Publisher:

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Building on five years of exhaustive research in 14 service industries, the authors demonstrate how one or two companies in each industry constantly set new sta
Im for Service Breakthroughs
Language: en
Pages: 100
Authors: James L. Heskett
Categories: Business & Economics
Type: BOOK - Published: 1991-09 - Publisher:

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How Breakthroughs Happen
Language: en
Pages: 280
Authors: Andrew Hargadon
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: Harvard Business Press

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Dispelling the myth that innovation is invention & revolution, this text argues that innovators past & present have employed a strategy of technology brokering