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Language: en
Pages: 307
Pages: 307
Type: BOOK - Published: 1990-09-17 - Publisher: Simon and Schuster
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective indus
Language: en
Pages: 324
Pages: 324
Type: BOOK - Published: 2015-09-01 - Publisher: Berrett-Koehler Publishers
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas agai
Language: en
Pages: 328
Pages: 328
Type: BOOK - Published: 1990 - Publisher:
Building on five years of exhaustive research in 14 service industries, the authors demonstrate how one or two companies in each industry constantly set new sta
Language: en
Pages: 100
Pages: 100
Type: BOOK - Published: 1991-09 - Publisher:
Language: en
Pages: 280
Pages: 280
Type: BOOK - Published: 2003 - Publisher: Harvard Business Press
Dispelling the myth that innovation is invention & revolution, this text argues that innovators past & present have employed a strategy of technology brokering