Packed with invaluable advice for a planned or unexpected hospital stay, it arms consumers with the tools to manage the dangerous pitfalls and medical minefield

An introduction to the world of hospitals and illness, addressing questions and feelings faced by sick children.

Argues for more transparent, democratic and safer healthcare practices to keep patients better informed and hold poor-performing doctors and flawed systems acco

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service

NEW YORK TIMES BESTSELLER • The award-winning book that inspired an Apple Original series from Apple TV+ • A landmark investigation of patient deaths at a N