Technical Knowledge for Service Advisors

Download or read book Technical Knowledge for Service Advisors written by Gregory Marchand and published by Createspace Independent Publishing Platform. This book was released on 2015-01-30 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.