Telephone Courtesy & Customer Service
| Author | : Lloyd Finch |
| Publisher | : Crisp Learning |
| Total Pages | : 84 |
| Release | : 1990 |
| ISBN-10 | : UOM:39076001362313 |
| ISBN-13 | : |
| Rating | : 4/5 (13 Downloads) |
Book Synopsis Telephone Courtesy & Customer Service by : Lloyd Finch
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 1990 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
