A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain

When her grandmother has a stroke, Dora returns to the small town where she grew up to take over her family's vintage clothing store -- and meets a handsome con

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Di

Provides the birth and death dates, astrological sign, nicknames, famous words, and little-known or bizarre facts about the lives of over twenty-five people on

Take a tour through the wilder side of art history, and discover true tales of murder, forgery, and trickery—featuring jaw-dropping profiles over 30 iconic ar