A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples an

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Di

He is one of the wisest men of all time. Since the time of the Bible, he is the only man to be celebrated by the three major Western religions of Judaism, Chris

A New York Times Bestseller Award-winning Vanity Fair writer Nancy Jo Sales crisscrossed the country talking to more than two hundred girls between the ages of