Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen

Why do you need this book? Because there are treasures in tradition. In stark contrast to the common belief that youth workers require nothing less than a light

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman

The definitive history of the world's most popular drug. Uncommon Grounds tells the story of coffee from its discovery on a hill in ancient Abyssinia to the adv

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th